Reliable Backup & DR Built on Ongoing Monitoring
Reliable backup and disaster recovery require continuous monitoring, proactive tuning, and rigorous testing. Synavo Cloud provides robust support services tailored specifically for MSPs and enterprise IT teams to ensure your data environments remain stable and predictable.
Core Support Capabilities
24/7 Incident Response
Immediate technical escalation and mitigation for critical backup and recovery obstacles.
Proactive Job Monitoring
Continuous tracking of backup health, storage capacity thresholds, and automated alert handling.
Scheduled DR Validations
Regular testing routines and automated runbook rehearsals to guarantee recovery readiness.
Configuration Reviews
Ongoing architecture audits and retention policy optimization to secure your workloads.
Standard MSP Support
- Core platform ticket assistance and portal account support.
- Standard infrastructure availability monitoring and upstream storage health checks.
- Initial multi-tenant tenant onboarding guidance and documentation access.
- Standard firmware and backup software repository updates.
Premium Care Pack
- Dedicated senior engineer escalation paths and priority SLA guarantees.
- Custom disaster recovery runbook authoring and execution assistance.
- Proactive quarterly security and retention policy tuning reviews.
- Hands-on workload migration support and custom tenant scripting assistance.
Maintaining Peak Operational Readiness
Our goal is to keep your backup and DR environment stable, predictable, and ready when you need it most. By combining automated verification systems with expert engineering oversight, we remove operational burdens from your internal IT team.
- Automated Daily Verification: Zero-touch screenshot checks of restored virtual machines.
- Predictable Lifecycle Management: Automated pruning and compliance rule execution.
- Rapid Restoration Support: Expedited guided recovery during critical business disruptions.
Need Custom Support or Enterprise SLAs?
Speak with our technical engineering group to design a tailored care plan matching your organization's exact recovery objectives.
Contact Support Engineering